posted
A guy wanted a Pioneer AVIC Z2 installed, now Honda has declared his new Honda a fire hazard due to a straight shotty install by Circuit City located at 551 N Milwaukee Ave, Vernon Hills, IL 60048, and they aren't paying him for the damage.
posted
I think this post should be more about how the dealership is ripping you off than Circuit City's install. That is much to much money for what they had to do. The dealership also is doing more than they have to. Hardwire installs are done all the time and splicing into existing wiring does not damage anything. The dealership wants to replace whole harnesses because a wire is stripped back a little. This is ridiculous, they are just trying to make more money.
many years ago, I used to install for Circuit City and this does not look like anything I have ever seen, maybe this particular installer just sucked or maybe it was tampered with after the fact. But when hardwiring, everything should have run from factory fuses so that means there would be no fire hazard. And every connection should be soldered and taped off for a strong and protected connection. I see a crimp connector in the video and this is not something done at Circuit Cities but maybe at some Best Buys. Then the harness should be wire tied neatly.
This does look very sloppy but I dont see a fire hazard or a reason why the dealer wanted to redo everything and over charge this much. I dont blame Circuit City for refusing to pay that bill, there is no reason for it.
-------------------- Ed Lester, Team T3 Audio Team Maxxsonics Team Kinetik Team Hooker Audio Team Second Skin Team RazorLite 3 time dB drag World Finalist. 2003, 2005, 2007 electronic engineer acoustic engineer physics major humble guy
3 12" T3 Audio TSS 1 HiFonics XXV Maxximus 3 Kinetik HC 2400s
Posts: 1510 | From: near Philly Pa | Registered: Dec 2006
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posted
Back when I was an installer we did a changer install in a BMW and mounted the changer under the driver seat. About 3 days later the customer called very angry stating that we broke his power sliding seat and he is going to the dealership to get it looked at. We asked if he can bring it to us first so that we can check to see if it is a simple fix. He angrily refused and went to the dealership instead. A few days later he came in with a bill for over $2000 and wanted us to pay. We refused until we knew the cause and what was done to fix it but the bill just said labor to fix power seat and had the amount. He ranted and raved making a big fuss but wouldnt tell us what was the cause. So we called the dealer mechanic whos name was on the bill and they told us that they had to keep the car overnight for evaluation and then had to spend 9 hours the next day troubleshooting the problem. They removed the changer and actually cut out all of our wiring, and that didnt fix it. Then after a long day od diagnostics they finally removed the whole seat only to find the customers leather glove sitting in the seat track blocking the seat from moving. And they left the customer with a $2000 bill and no changer and a cut AI net alpine cable. The customer still wanted us to pay and bad mouthed us from here to high heaven but didnt say anything bad about the dealership.
After many cases like that I am usually on the installers side with stories like the above.
-------------------- Ed Lester, Team T3 Audio Team Maxxsonics Team Kinetik Team Hooker Audio Team Second Skin Team RazorLite 3 time dB drag World Finalist. 2003, 2005, 2007 electronic engineer acoustic engineer physics major humble guy
3 12" T3 Audio TSS 1 HiFonics XXV Maxximus 3 Kinetik HC 2400s
Posts: 1510 | From: near Philly Pa | Registered: Dec 2006
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posted
why would there not be tax on labor? of course there is.
But, if you look at the scanned invoice, in the lefthand column it says "44.0hours labor, 5.0hours diagnostic" That's a total of 49hours. If you look at the bottomleft, he was charged 51hours. Something doesn't add up, maybe 2hours writing the bill?
-------------------- World Record-Loudest SPL in my driveway Team Powermaster/XS-Power Hifonics Amps, Kicker subs-The way it should be Zensky....World Domination at It's Finest www.zensky.com Posts: 3159 | From: Columbus, OH - formerly FL | Registered: Oct 2003
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posted
well there isnt tax on labor in my state there never was how can you tax someones time atleast in my state its not legal to tax on labor not sure if all states were the same.
-------------------- TEAM420 TEAM KINETIK T3AUDIO BATCAP SS 1-2 3rd PLACE 2007 INDY "REGIONALS" 163.9db
posted
i dont know about the validity of his claim, but dealers always try and get you to spend an assload of money on crap you probably dont need....went in a few weeks ago to get an oil change on the blazer and they "highly reccomended" several system flushes totalling almost $900.....i was like wtf, never had to do any of those on any car i have ever owned before...the blazer doesnt even have 38,000 miles on it...
-------------------- Sound Mekanix - Dan Team Fi Ascendant Audio Team Sundown Team Kinetik Team Powermaster Sound Mekanix SPL Design Team 4th at Indy Finals 2007 (Bass Race 149.9 class) 6th at World Finals 2006 (Bass Race 129.9 class)
Posts: 861 | From: somewhere, usa | Registered: Oct 2006
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posted
I am an installer at CC and hardwires are a common thing here, many customers are impatient and if we don't have a harness in stock it is either hardwire or lose the sale. We always solder and tape the wires, but there is always the possability that it was just one bad installer and he made a mistake. If the dealership is just charging for a new wiring harness because of wires being soldered on then that is rediculous.
On the other had if panels where scratched or cracked then that is definetly something that CC should pay for.
posted
Oh man.. must be nice to not have tax on labor!
And I think CC should end up having to pay for the heating ducts, refund the guys money, and a new wire harness.. I wouldn't want my harness all chopped up after bringing it to someplace that is supposed to be "professional"
Posts: 77 | From: Chilton, Wisconsin | Registered: Aug 2007
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posted
basically, in ohio we pay sales tax on the total bill of sale. Freight/shipping is not taxed. A valid tax-exempt ID or parts that are for resale at another business aren't always taxed though...our shops computer system is setup with accounts for those that pay no taxes that the invoice comes correct.
We also have something where food from a restaurant that is "to go" is not taxed...and i think soda's and other non-alcoholic beverages are something tax free.
-------------------- World Record-Loudest SPL in my driveway Team Powermaster/XS-Power Hifonics Amps, Kicker subs-The way it should be Zensky....World Domination at It's Finest www.zensky.com Posts: 3159 | From: Columbus, OH - formerly FL | Registered: Oct 2003
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That's one of the most bogus claims I have ever seen. 44 hours of labor? You gotta be kidding. 10 hours tops. $6,009 for parts? That's ridiculous, and there is no parts breakdown.
Talk about a scam.
-------------------- Alejandro "Alex" Avila Sound Decision SPL Team - team captain http://www.sounddecisioninc.com Posts: 1356 | From: Montgomery, IL U.S.A | Registered: Jul 2000
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posted
Okay, after reading the first page of the original post in the link I have to say that I agree and disagree with CC not paying the bill. As far as the duct being cut that should be CC responsibility but the harness being hardwired is in no way shape or form a bad thing, I always hardwire my own cars and prefer it that way. As far as the scratches on the panels and windsheild, the guy says he drove the car for 15,000 miles after the install was done. How could you expect a company to pay for that when the car was driven for probably a year or so before anything was ever said.
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I see no reason why they did'nt use the appropriate dash kit and harness.
CC uses a insurance company that sends investigators out on larger claims like this.
It is NOT cc's fault that the insurance company does'nt pay.
Once a vehicle is damaged, we call in a claim. We get the claim number, give the customer the 800 number to the insurance company, then the customer and the insurance company figure it out.
The customer can either return to us for repairs (most do) or go elsewhere if there is hard feelings.
The cutting of the ducts may have been a depth issue and the extra wiring may have been to bypass a factory amp.
I have seen similar cases before where the dealership hears CC or BB's name and think they can get away with it.
Each state has different tax laws regarding labor. No big deal on that.
posted
UUUHHHHHH, CAN I ASK 1 QUESTION? WHY WAS THE INSTALL DONE IN ILL, BUT THE SO CALLED DEALER ESTIMATE IS FROM NY? ISNT THERE A SHOP MAYBE JUST A LIL CLOSER TO DO A 2CND OPINION?
-------------------- "FREE AGENT FOR THE PEOPLE" 2005 DB DRAG FINALIST 3RD EXTR 3-4 LOUDEST ESCALADE ON PLANET!! 160+ 2 SUBS 4 MOJO 2000'S WORLDS LOUDEST COUGAR, 160 OUTLAW 2004 NSPL WORLD CHAMP. PRO HARDCORE. 2004 NSPL WORLD REC.PRO. HARDCORE NSPL CERTIFIED JUDGE """ TEAM PSYCHO""" BACK IN ACTION
posted
He said he had it in for like a year before going to the dealership and by that time he had moved to NY. Its in the original post on the other forum.
-------------------- Ed Lester, Team T3 Audio Team Maxxsonics Team Kinetik Team Hooker Audio Team Second Skin Team RazorLite 3 time dB drag World Finalist. 2003, 2005, 2007 electronic engineer acoustic engineer physics major humble guy
3 12" T3 Audio TSS 1 HiFonics XXV Maxximus 3 Kinetik HC 2400s
Posts: 1510 | From: near Philly Pa | Registered: Dec 2006
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posted
So it was such a hazard they won't allow him to drive the car yet he drove it for a year and nothing happened. It sounds like the dealership is looking for a big payday for nothing.
posted
someone should post a link to this thread on their forum.
-------------------- Ed Lester, Team T3 Audio Team Maxxsonics Team Kinetik Team Hooker Audio Team Second Skin Team RazorLite 3 time dB drag World Finalist. 2003, 2005, 2007 electronic engineer acoustic engineer physics major humble guy
3 12" T3 Audio TSS 1 HiFonics XXV Maxximus 3 Kinetik HC 2400s
Posts: 1510 | From: near Philly Pa | Registered: Dec 2006
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posted
the car isnt worth $12,000 now in mint condition so how can a few dash pieces and some labor ring up that much. if it was after 1 yr it dosent matter what was installed, warrenty is up.
who knows the wires could have been all neat until the the dealer started to untape/tiewrap.
it makes me sad when dealers are always tring to blame installers and give us a bad name.
reciet #002 new business starting out?
Posts: 6009 | From: north rose,ny | Registered: Aug 2002
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