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Hello, I am looking into buying a new Term-lab to help me with my car audio competitions, and was wandering if it comes with any kind of warranty? Maybe someome has already asked this and I overlooked it. If I have, please forgive me, and I will keep looking. Thank you
Posts: 85 | From: Oklahoma | Registered: May 2004
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I had a question about that warranty thing. If my unit ever does break can it be repaired and would it be affordable?
Posts: 189 | From: Bristol, PA | Registered: Dec 2006
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So far, the most expensive repair has been around $50.00. (This was caused by user damage.) The failure rate is almost zero. We have had a few interface boxes come back because the user forced the USB plug in upside down. We had one .NET system (no longer sold) come back with massive water damage. That unit was not repairable. We have had 1 interface box and 1 sensor come back that were run over by a vehicle. The cases had to be replaced but the electronics were fine. Several years ago, we had 21 sensors go into the field with cracked SMT chips. These were replaced.
Typically, the only component that goes bad is the sensor cable (from being slammed in the door.) If you take a short (2 foot) piece of 1/4" fuel line (auto parts store) and slice it lengthwise along one side (like wire loom), you can "snap" this around the sensor cable where it gets slammed in the door and your cables will last a long, long time.
We are not here to make a profit on out-of-warranty repairs. We just charge for the component cost and the return shipping.
-------------------- "Keep it Loud and Make me Proud!"
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Well thats good to know. I've never had a problem with mine, I just always wondered what would happen if it did break. I'm glad to hear that I shouldn't ever have any problems unless I do something stupid. Thanks for the response.
Posts: 189 | From: Bristol, PA | Registered: Dec 2006
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