posted
TJ that is a problem that should have been adressed at the onset of stetsom being shipped to the us,. as you know i am the new rep and i am attempting to resolve that problem now. I will make sure that the repair center that we choose hopefully one on the east coast and one on the west coast will have the parts and schematics that they need to do the repairs. i think also that there were alot of false truths told about these amps and it gave them a bad name in certain parts of the country, these amps will make the power they claim + but you need to back it up with batteries, you cant take a 7kd and run it off one battery, but if you give it the power it needs it will last a loooooong time. I proved that with the 4 7kds i ran in my xterra for almost five years without a problem DAILY!!!! As this post is showing there arent alot of places that have the credibility to do the work. but believe me i will find some.
-------------------- 12 VOLTS BABY!!!!! TEAM STETSOM USA & SALES REP TEAM STINGER BUY OHIO GENERATORS WORLD FINALS COMPETITOR 2005,2006,2008,2009 SUPER STREET 1-2 CERTIFIED 161.0 DB MARYLANDS LOUDEST DAILY DRIVER N.S.P.L. STATE RECORD HOLDER 2005,2006,2007,2008,2009 TEAM USAudio Stetsom Sales and Service stetsomrep1@hotmail.com Posts: 2228 | From: Maryland | Registered: Oct 2005
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quote:Originally posted by Old/School: I have never had prob's with amp repair center the only prob i have seen from them was getting parts for some amps due to lack of product getting sent to them so they can fix the amps the prob with this is over seas its hard to speak with them they just some times have hard time understanding what is going on don't get me wrong stetsom amps are good amps. but when i was the rep this is the prob i ran into with getting amps repaired. if the Manufacture is using them to repair amps well they need to get the parts to the repair shop so they can do warranty work.
Same thing goes to abass and dd the prob with the dd stuff is that dd is not selling the big amps here only over seas from what Steve sead to me the other day so on that note if they don't have parts to fix how is it amp repairs fault that dd cant get them the parts to fix if they don't even have any one to get the parts to do so.
my abass amps i sent to Scott is still working to this day and that was 2 yrs ago nice job Scott.
See the prob with some of ya is that you exspect stuff back the next week some times its not like that and some shops get real busy and some times manufacture don't want to let parts get sent to repair shops cause they want stuff to get shipped back to them so they can rape ya on repair. some times they just cant get the parts this is why ya need to do some home work and shop around.
lets put it this way there is a lot of good amps out there but my first choice will all ways be a hand built amp due to the availably of parts and warranty i know i can send it back and it will be fixed the prob with production built is in a yr or two parts are changed out for new stuff that comes out and to stock all them parts is not that easy. why change something that don't need be changed if you have something that works just exspand off it don't redesign something that works good.
F**K ARC i have count them 5 stetsom amps over there 4 7kd's and one 7k2d since JANUARY and ive been told he only has 2 of the amps he sined for 5 and now wont pick up my calls return messages i dont want my amps fixed i want them back he wont do that ether......it seems i have lost over 10,000 bucks retail because of arc and stetsom told me to send my amps there
i have e mails of how stetsom told me they were in contact with scott and trying to get the amps back a few months ago and again stetsom told me this 3 weeks ago and still nothing
i dunno about you guys but i need these amps back to sell so i can buy new stuff dont got money to be wasting like that and i cant get help from anyone scott hall also repaired one of my stetsom for finals befor all this other mess and as soon as i turned it on only thing hooked up was power ground and remote to see if it fires up oh it FIRED up allright in flames
and if you want to know my batt power dual alts and 15 16v batts is not enuff to burb what is?
-------------------- 2007 Bass Race San Mateo Regionals 120-129.9 Champ 2007 Bass Race Nationals 120-129.9 2nd Place 2007 SPLMAX cup regional champ 2007 SPMLMAX cup 3rd place overall 2007 west coast points Champ 2008 SS5+ Regional Champ 2008 139.9 Bass Race 3rd Regionals SS5+ KING OF CALI!!!!!! 149.9 Bass Race KING OF CALI!!!! only one to get a Drag and Bass Race KING OF mutha Fu*ckin CALI!!!!!!! Posts: 443 | From: San Jose | Registered: May 2007
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-------------------- 2007 Bass Race San Mateo Regionals 120-129.9 Champ 2007 Bass Race Nationals 120-129.9 2nd Place 2007 SPLMAX cup regional champ 2007 SPMLMAX cup 3rd place overall 2007 west coast points Champ 2008 SS5+ Regional Champ 2008 139.9 Bass Race 3rd Regionals SS5+ KING OF CALI!!!!!! 149.9 Bass Race KING OF CALI!!!! only one to get a Drag and Bass Race KING OF mutha Fu*ckin CALI!!!!!!! Posts: 443 | From: San Jose | Registered: May 2007
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quote:i dunno about you guys but i need these amps back to sell so i can buy new stuff dont got money to be wasting like that and i cant get help from anyone scott hall also repaired one of my stetsom for finals befor all this other mess and as soon as i turned it on only thing hooked up was power ground and remote to see if it fires up oh it FIRED up allright in flames
maybe ya should have hooked up the rcas as well i have seen amps go all the time and if im right they need to be hooked up on stetsom amps or the go right in protect or go up in smoke.
Also i would like to just say that i personaly Know that the stetsom prob is with Stetsom sending parts to scott i have been on the phone many time to try to get the parts sent so amps can get fixed. here is a contact for ya try this direct your anger in the direction it needs to be directed in mari@stetsom.com.br she took over for hugo. good luck i give jeff props for all the smack he deals with.
-------------------- TEAM XTREME LOUD AUDIO THE LOUD CROWD Team Dc Sound Labs. Posts: 2789 | From: Springfield Ma | Registered: Apr 2004
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quote:Originally posted by kraven moorehead: TJ that is a problem that should have been adressed at the onset of stetsom being shipped to the us,. as you know i am the new rep and i am attempting to resolve that problem now. I will make sure that the repair center that we choose hopefully one on the east coast and one on the west coast will have the parts and schematics that they need to do the repairs. i think also that there were alot of false truths told about these amps and it gave them a bad name in certain parts of the country, these amps will make the power they claim + but you need to back it up with batteries, you cant take a 7kd and run it off one battery, but if you give it the power it needs it will last a loooooong time. I proved that with the 4 7kds i ran in my xterra for almost five years without a problem DAILY!!!! As this post is showing there arent alot of places that have the credibility to do the work. but believe me i will find some.
I here what you are saying but im just sticking up for a shop that i know its not there falt i have had amps sent there and have had no probs amps from old school hcca`s to the proto 10kds i wont tell ya the real prods they see seen how its not my business but steve i was reping and dealiling direct with them daily so i know the deal i just would like to see the deal cleared up arc should not be made like its there falt that a manufacture dont want to do there part Dont get me wrong every one has there wrongs and probs but I know from my personal exp That i never once had a prob with there Work it was just getting the parts.
On this note this will be the last post i post in here its not my prob but i will say its messed up how a good shop is getting a bad name due to someone elses probs.
-------------------- TEAM XTREME LOUD AUDIO THE LOUD CROWD Team Dc Sound Labs. Posts: 2789 | From: Springfield Ma | Registered: Apr 2004
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quote:Originally posted by kraven moorehead: TJ that is a problem that should have been adressed at the onset of stetsom being shipped to the us,. as you know i am the new rep and i am attempting to resolve that problem now. I will make sure that the repair center that we choose hopefully one on the east coast and one on the west coast will have the parts and schematics that they need to do the repairs. i think also that there were alot of false truths told about these amps and it gave them a bad name in certain parts of the country, these amps will make the power they claim + but you need to back it up with batteries, you cant take a 7kd and run it off one battery, but if you give it the power it needs it will last a loooooong time. I proved that with the 4 7kds i ran in my xterra for almost five years without a problem DAILY!!!! As this post is showing there arent alot of places that have the credibility to do the work. but believe me i will find some.
I here what you are saying but im just sticking up for a shop that i know its not there falt i have had amps sent there and have had no probs amps from old school hcca`s to the proto 10kds i wont tell ya the real prods they see seen how its not my business but steve i was reping and dealiling direct with them daily so i know the deal i just would like to see the deal cleared up arc should not be made like its there falt that a manufacture dont want to do there part Dont get me wrong every one has there wrongs and probs but I know from my personal exp That i never once had a prob with there Work it was just getting the parts.
On this note this will be the last post i post in here its not my prob but i will say its messed up how a good shop is getting a bad name due to someone elses probs.
TJ I understand that you havent had any problems with them but I have and so have many other people. I dont claim to be an expert on amplifiers but I could tell that the same parts kept blowing in my AB 500.1's and they would lie to me and say it was something else so they didnt have to warranty it. I also know that the amps shouldnt blow up 10min after hooking them back up when I got them back from repair each time. I had a bank of powermaster 16v and my voltage was never above 17.6 and never below 15.8. I also have a local guy that does amazing work on amplifiers... .he has fixed many big amps for me including one of my 500.1's that arc butchered. When he opened the amp up he was shocked at the hack work that was done on the amp. He thought that I had a novice fix it. And, amazingly... the same amp that arc fixed 3 times and it kept blowing has been working fine for the last 6 months after I had it fixed by someone that new what they were doing. TJ im glad that you had no problems with them but I have had many problems with them and so have alot of other people that I know!
-------------------- The Boyscouts Of America are honoring Michael Jackson by flying there pants at half mast Posts: 376 | From: Somewhere | Registered: Feb 2008
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posted
I here ya this type of stuff sucks. sorry to here so many pepole haven probs i have sent lots of amps there and have not had any probs.
just dont know why this type of stuff happens. good luck hope things work out.
-------------------- TEAM XTREME LOUD AUDIO THE LOUD CROWD Team Dc Sound Labs. Posts: 2789 | From: Springfield Ma | Registered: Apr 2004
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quote:Originally posted by Old/School: I have never had prob's with amp repair center the only prob i have seen from them was getting parts for some amps due to lack of product getting sent to them so they can fix the amps the prob with this is over seas its hard to speak with them they just some times have hard time understanding what is going on don't get me wrong stetsom amps are good amps. but when i was the rep this is the prob i ran into with getting amps repaired. if the Manufacture is using them to repair amps well they need to get the parts to the repair shop so they can do warranty work.
Same thing goes to abass and dd the prob with the dd stuff is that dd is not selling the big amps here only over seas from what Steve sead to me the other day so on that note if they don't have parts to fix how is it amp repairs fault that dd cant get them the parts to fix if they don't even have any one to get the parts to do so.
my abass amps i sent to Scott is still working to this day and that was 2 yrs ago nice job Scott.
See the prob with some of ya is that you exspect stuff back the next week some times its not like that and some shops get real busy and some times manufacture don't want to let parts get sent to repair shops cause they want stuff to get shipped back to them so they can rape ya on repair. some times they just cant get the parts this is why ya need to do some home work and shop around.
lets put it this way there is a lot of good amps out there but my first choice will all ways be a hand built amp due to the availably of parts and warranty i know i can send it back and it will be fixed the prob with production built is in a yr or two parts are changed out for new stuff that comes out and to stock all them parts is not that easy. why change something that don't need be changed if you have something that works just exspand off it don't redesign something that works good.
F**K ARC i have count them 5 stetsom amps over there 4 7kd's and one 7k2d since JANUARY and ive been told he only has 2 of the amps he sined for 5 and now wont pick up my calls return messages i dont want my amps fixed i want them back he wont do that ether......it seems i have lost over 10,000 bucks retail because of arc and stetsom told me to send my amps there
i have e mails of how stetsom told me they were in contact with scott and trying to get the amps back a few months ago and again stetsom told me this 3 weeks ago and still nothing
i dunno about you guys but i need these amps back to sell so i can buy new stuff dont got money to be wasting like that and i cant get help from anyone scott hall also repaired one of my stetsom for finals befor all this other mess and as soon as i turned it on only thing hooked up was power ground and remote to see if it fires up oh it FIRED up allright in flames
and if you want to know my batt power dual alts and 15 16v batts is not enuff to burb what is?
Nah, you are right man. When it comes down to certain things, I called everyday about some small ass mtx 81000d amps, he said he could fix them and so I sent him a few, like 4-5 amps and he sent 1 back fixed and then after 4 months he sent the rest back after I called and continued to leave messages. If I don't hear back from him about my smaller RF amp and my slightly larger alpine amp, I might just go ahead and speak to a lawyer to file charges against the comnpany. Especially when a friend who knows a lil bit about amps, takes apart one of the mtx's and calls to tell me that the f&%^% mosfets are all missing and for me to check other amps he returned to me. LIKE WTF, how is someone else supposed to trace down the original problem if the F*&^%^ amp isn't complete like I sent it to him? needless to say, I sent him an email and soon i will try and call, but either way, sounds like I might have to file charges if he has no good reason why this crap is like it is. I hate starting trouble but I didnt do anything this time
-------------------- In loving Memory Monica L. Kitchen 10/30/85 - 5/6/08 Forever Missed Posts: 1323 | From: springfield va | Registered: Jan 2004
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posted
thanks for all the input here folks. I would like to have a repair center for stetsom that is reliable, this is the only way i know to do that is to hear what people have to say and if there is a place that works for all then it works for me; i know that there are alot of war stories about amp repairs hell i have had a few myself and i have sent amps and waited for months with abill and the amp still didnt work. i dont want people that purchase stetsom to have to go through this if they have an issue with an amp. I have sent like five different shop reccommendations back to brazil but the final decision is theirs not mine. thanks for all the comments and i hope that we can clear up these problems with warrenty,.
-------------------- 12 VOLTS BABY!!!!! TEAM STETSOM USA & SALES REP TEAM STINGER BUY OHIO GENERATORS WORLD FINALS COMPETITOR 2005,2006,2008,2009 SUPER STREET 1-2 CERTIFIED 161.0 DB MARYLANDS LOUDEST DAILY DRIVER N.S.P.L. STATE RECORD HOLDER 2005,2006,2007,2008,2009 TEAM USAudio Stetsom Sales and Service stetsomrep1@hotmail.com Posts: 2228 | From: Maryland | Registered: Oct 2005
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splluvs2install let me know ill go in with you on that lawyer i was thinking of going that route as well
-------------------- 2007 Bass Race San Mateo Regionals 120-129.9 Champ 2007 Bass Race Nationals 120-129.9 2nd Place 2007 SPLMAX cup regional champ 2007 SPMLMAX cup 3rd place overall 2007 west coast points Champ 2008 SS5+ Regional Champ 2008 139.9 Bass Race 3rd Regionals SS5+ KING OF CALI!!!!!! 149.9 Bass Race KING OF CALI!!!! only one to get a Drag and Bass Race KING OF mutha Fu*ckin CALI!!!!!!! Posts: 443 | From: San Jose | Registered: May 2007
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posted
Hey ya'll, I'm going to post the same photo's i'm going to send to ARC asking what the deal is and how scott would like to resolve this issue, otherwise, I want to show everyone on here that this is what I have recieved and after opening the 2nd amp, I noticed pieces are missing, so how is another company supposed to put it back together for me when the OEm pieces arent even in the amp itself?? yea beats me too.
I have edited this post due to just sending out the email and I'd liek to know what ARC will do for me or if they're not going to take responsibility for thier work. So before I assume anything and get fired up, I'm going to wait for a responce and then take corrective action
-------------------- In loving Memory Monica L. Kitchen 10/30/85 - 5/6/08 Forever Missed Posts: 1323 | From: springfield va | Registered: Jan 2004
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quote:Originally posted by splfrek: now i'm worried my 40 should be here tomorrow coming from arc
please let us know if they repaired your stuff right. just with these posts they are not going to get the call from stetsom for warrenty work.
-------------------- 12 VOLTS BABY!!!!! TEAM STETSOM USA & SALES REP TEAM STINGER BUY OHIO GENERATORS WORLD FINALS COMPETITOR 2005,2006,2008,2009 SUPER STREET 1-2 CERTIFIED 161.0 DB MARYLANDS LOUDEST DAILY DRIVER N.S.P.L. STATE RECORD HOLDER 2005,2006,2007,2008,2009 TEAM USAudio Stetsom Sales and Service stetsomrep1@hotmail.com Posts: 2228 | From: Maryland | Registered: Oct 2005
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quote:Originally posted by splfrek: now i'm worried my 40 should be here tomorrow coming from arc
please let us know if they repaired your stuff right. just with these posts they are not going to get the call from stetsom for warrenty work.
whats up man. I posted these photos after my friend drove back into town from hanover PA to drop off the amp that had the plastic bag in the amp. I spoke to my father who also knows some law and he's sending me to a lawyer tomorrow, one of his gaming friends, for me to ask what the appropriate action will be in case scott decides that he wants no part of his issue he started and I assume that he thought I'd just throw the amps away, too bad I'm a pack rat! ARC still does have 2 amps that are older amps I would liek to have repaired however, the cost of those repairs is high for what the output is, so in reality its not worth dollar to watt. I'm doing my best to deal w/this accordinly and not to raise a huge fuss, but as some of you know, i have a tendancy to light a fire up under the a$$ end, so I'll be sure to report what the outcome is, wether it'll be legal matter or if he would like me to send them amps back as he would have to pay for both shipping charges and have them repaired free of charge- meaning repaired installed parts on the board that are currently missing and then sending me the amps back so I can find another company to repair them for the previous problem.
-------------------- In loving Memory Monica L. Kitchen 10/30/85 - 5/6/08 Forever Missed Posts: 1323 | From: springfield va | Registered: Jan 2004
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quote:Originally posted by splfrek: now i'm worried my 40 should be here tomorrow coming from arc
please let us know if they repaired your stuff right. just with these posts they are not going to get the call from stetsom for warrenty work.
been waiting 6 months for my stetsoms at arc with no word from arc or stetsom
and you guys are still thinking of useing him what about customers like me getting shafted by this guy!!!!! wont take phone calls damn they dont even pick up the phone nor do they reply to emails
GO STETSOM! damn
-------------------- 2007 Bass Race San Mateo Regionals 120-129.9 Champ 2007 Bass Race Nationals 120-129.9 2nd Place 2007 SPLMAX cup regional champ 2007 SPMLMAX cup 3rd place overall 2007 west coast points Champ 2008 SS5+ Regional Champ 2008 139.9 Bass Race 3rd Regionals SS5+ KING OF CALI!!!!!! 149.9 Bass Race KING OF CALI!!!! only one to get a Drag and Bass Race KING OF mutha Fu*ckin CALI!!!!!!! Posts: 443 | From: San Jose | Registered: May 2007
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im not rich and work damn hard for my money just to give it away???? sorry i cant do that
-------------------- 2007 Bass Race San Mateo Regionals 120-129.9 Champ 2007 Bass Race Nationals 120-129.9 2nd Place 2007 SPLMAX cup regional champ 2007 SPMLMAX cup 3rd place overall 2007 west coast points Champ 2008 SS5+ Regional Champ 2008 139.9 Bass Race 3rd Regionals SS5+ KING OF CALI!!!!!! 149.9 Bass Race KING OF CALI!!!! only one to get a Drag and Bass Race KING OF mutha Fu*ckin CALI!!!!!!! Posts: 443 | From: San Jose | Registered: May 2007
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posted
Well, after I get back from the gym tomorrow morning, I'm going to call him and I hope he answers when I call or I'll continue to call unill he gets sooo tired of his phone ringing, he'll want to answer just to get rid of me. I dont need the amps fixed since he can't fix a 1500 watt amp, but i need it back to oem statis, however I'm not going to pay for shipping to him so we'd have to make some sorta deal.
-------------------- In loving Memory Monica L. Kitchen 10/30/85 - 5/6/08 Forever Missed Posts: 1323 | From: springfield va | Registered: Jan 2004
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wow looks like i stirred up the hive here......didnt mean to get everyone upset, i am like the rest of you and just want a fair shake,.
-------------------- 12 VOLTS BABY!!!!! TEAM STETSOM USA & SALES REP TEAM STINGER BUY OHIO GENERATORS WORLD FINALS COMPETITOR 2005,2006,2008,2009 SUPER STREET 1-2 CERTIFIED 161.0 DB MARYLANDS LOUDEST DAILY DRIVER N.S.P.L. STATE RECORD HOLDER 2005,2006,2007,2008,2009 TEAM USAudio Stetsom Sales and Service stetsomrep1@hotmail.com Posts: 2228 | From: Maryland | Registered: Oct 2005
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posted
I sent ARC a Brutus 1606D amp and had it back in like three weeks, except I haven't used it since... now I see this I feel like it might not even work
-------------------- 98 Cadillac Deville
Premier TS-C504s Cadence SeAqua amps 12" Kicker L7
posted
well I got my 40 back from them looks good havent had time to hook it up yet. but it pisses me off that over email he told me $225 and listed parts that sounded like they needed replaced.they called me after and gave me a laundry list of things wrong and want $340 for repair.got the amp and paper work stating that they only replaced the parts that he quoted me for $225 so I'm waiting for an email back from them
Posts: 1031 | From: colo | Registered: Sep 2001
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quote:Originally posted by Bassphobia: I sent ARC a Brutus 1606D amp and had it back in like three weeks, except I haven't used it since... now I see this I feel like it might not even work
amps under 4kW are typically easier to get parts for and fix
Posts: 5508 | From: Columbus, OH - formerly FL | Registered: Oct 2003
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posted
I'm sure someone here knows how to fix amps so why not have this website start its own amp repair business or something? Enough people ask about repairing big amps...might make some money and direct more traffic here too.
-------------------- 98 Cadillac Deville
Premier TS-C504s Cadence SeAqua amps 12" Kicker L7
quote:Originally posted by splfrek: well I got my 40 back from them looks good havent had time to hook it up yet. but it pisses me off that over email he told me $225 and listed parts that sounded like they needed replaced.they called me after and gave me a laundry list of things wrong and want $340 for repair.got the amp and paper work stating that they only replaced the parts that he quoted me for $225 so I'm waiting for an email back from them
you need to stay on top of this so scott refunds you the money or you'll never see it!
-------------------- In loving Memory Monica L. Kitchen 10/30/85 - 5/6/08 Forever Missed Posts: 1323 | From: springfield va | Registered: Jan 2004
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posted
Alright everyone, this is how things are done over at ARC! I waited 2 weeks after the time of CONTACT....so really 3 weeks ok. I Called and left him a VERBAL message during the weekend explaining what I would like to be done. I sent him an e-mail last night asking what he has decided since I, of course have heard nothing from this $^#$#@$#% guy, to send him an email just plainly asking him what up......here's my reply
"I don't appreciate your rude message. Apparently you don't recall where we left things. I've given you the benefit of the doubt about an amp from last year and agreed to take care of the situation. You said you were willing to wait while I looked for another MTX, even after I offered to send you a working amp in place of your piece of junk, unrepairable amp. By the way, this will come straight out of MY pocket.
I haven't been able to find another MTX yet. If you didn't want to wait any longer, all you had to do was say so instead of acting like a jerk".
Then as I was writing this post, I got this "Whatever. You still sent me a rude message unnecessarily"
A rude post means I contacted him again asking what he planned to do. I guess he thought I'd just forget the whole thing. I'm just going to contact a laywer and see what steps I take to report this business to the consumer affairs dept in ohio, and to the BBB. So let me make some calls, i'll let everyone know how this turns out. I'm actually not mad, but I am suprised that this is the way that I feel scott likes to get out of prior engagements and promises
-------------------- In loving Memory Monica L. Kitchen 10/30/85 - 5/6/08 Forever Missed Posts: 1323 | From: springfield va | Registered: Jan 2004
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